APPLY here for the position of EnvisionWare Hardware Support Technician – Columbus, OH.

EnvisionWare is a global leader in the development and deployment of innovative software and hardware systems that support the needs of the library industry with clients and partners around the world.

We are seeking a technically adept and task-oriented individual who will be, along with a team, responsible for technical support, while solving issues that relate to EnvisionWare products and services, all while maintaining a high standard of customer service.

Purpose of the Hardware Support Technician Role

Provide level 2 Hardware support for a range of Library hardware solutions.

Essential Job Functions:

• Review Level 1 troubleshooting
• Work directly with library staff and other technicians to isolate failure using hands on tools and remote software
• Plan and coordinate shipment of replacement parts
• Provide timely updates to the customer case record and communicate clearly and effectively internally and externally to final resolution
• Create knowledge base articles for common failures in an effort to strengthen Level 1 support
• Assisting with new product staging and quality assurance initiatives during slow times

Candidates with the following skills are desired:

• Analytical skills to troubleshoot and diagnose problems effectively
• Curiosity while speaking to library staff and coworkers to gain knowledge and understanding of the issue
• Creativity when determining possible next step to resolution
• Focus on problems at hand
• Ability to stay calm during stressful situations
• Critical-thinking and problem solving skills
• Strong communication skills

Qualifications:

• Minimum of 2 years’ experience with hardware support
• Experience or knowledge of Microsoft Windows operating system

APPLY here for the position of EnvisionWare Hardware Support Technician – Columbus, OH.

EnvisionWare offers a comprehensive benefits package including medical, dental, and vision coverage, 401(k) Plan, STD, LTD, PTO, and paid holidays.

EnvisionWare supports a diverse workforce and is an Equal Opportunity Employer, AA/M/F/D/V/SO and E-verify participant.